Orders & Shipping
Orders for ready made items are packaged same day, and shipped next business day. Orders for custom made items are shipped as soon as they are ready, usually 2-3 days after you’ve placed your order. All packages are shipped through Canada Post. Within Canada, your order will be sent by Expedited Parcel, with a tracking number. For the United States, packages are sent by Small Parcel Air, without a tracking number.
Shipping costs are a flat rate. For Ontario and Québec, the rate is $10. For the rest of Canada and the United States, the rate is $14.
Expresspost is available at check out, if you would like your package sooner, and with a tracking number for US residents.
Local Pick Ups
If you are interested in local pick up, please send me a message through “Order notes” at the checkout, or through the Contact page. Orders will be placed in the new ‘porch pick up’ bin, located at the top of my front steps. I place your bag, with a name tag in the bin a few hours before you plan to arrive. If you have a change of plans, please let me know! I do not leave orders in the bin overnight.
For FREE SHIPPING, an order must be $120 or more, in Canadian funds. You must select the ‘Free Shipping’ option at checkout. If you miss it, I will refund you any amounts paid for shipping.
I cannot be held responsible for any delays or mishaps that occur once the package is shipped – it is literally out of my hands.
I gladly accept returns. Contact me within 7 days of delivery. Items must be returned within the following 30 days. The following items cannot be returned:
The following items cannot be returned or exchange. Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.